Detractor & Complaint Feedback Form

The success of the business relies on providing exceptional service.

Sometimes things go wrong and we get a complaint by email, or a detractor score on the NPS system.

It is important that we can learn from this feedback and completing this form in an open and honest way helps achieve that.

  • DD slash MM slash YYYY
    Please complete this form within 2 business days
  • (if applicable)
  • email of client submitting the complaint. NOTE: This feedback will not be shared with the client
  • Please provide a brief summary of the complaint
  • please make sure you speak to the client. Please don’t just leave a message
  • please provide an explanation about why this complaint occurred and what you have done to remedy it and ensure it is not repeated
  • please leave blank
  • Hidden
  • This field is for validation purposes and should be left unchanged.